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Last Updated: February 23, 2026

Welcome to Telangana Web Portal (telanganaweb.com).

We sell digital downloadable eBooks related to Telangana and India. Since our products are delivered digitally, our refund and cancellation policy is outlined below. Legal entity name – ANJANEYULU NAINI.

This Refund & Return Policy applies to all digital educational products and services purchased through TelanganaWEB (TelanganaWeb.com).

This Refund & Cancellation Policy applies to all digital educational products and services purchased through TelanganaWEB (TelanganaWeb.com).

1. Nature of Our Products

TelanganaWEB provides digital educational products and resources, including:

  • Digital eBooks
  • Visual study notes
  • Competitive examination preparation materials
  • Practice question papers and question banks
  • Downloadable PDFs
  • Other digital educational resources

All products offered through TelanganaWEB are digital products. No physical products are shipped.

2. Cancellation Policy

Customers may request cancellation of an order within 24 hours of purchase, provided that the purchased digital product has not been delivered, downloaded, accessed, or made available to the customer.

Once a digital product has been successfully delivered, downloaded, accessed, or made available, the order generally cannot be cancelled.

Cancellation may be considered in the following situations:

  • The cancellation request is received within the eligible period and before digital delivery.
  • The customer was charged more than once for the same product.
  • Payment was successfully completed but the purchased product was not delivered.
  • A technical issue prevents the customer from accessing the purchased product and the issue cannot reasonably be resolved.
  • Cancellation is required under applicable law.

How to Request Cancellation

Customers can request cancellation by contacting TelanganaWEB using the contact details provided below.

The request should include:

  • Customer name
  • Registered email address
  • Order/Transaction ID
  • Product purchased
  • Date of purchase
  • Reason for cancellation

Eligible cancellation requests will normally be reviewed within 3 business days.

3. Refund Policy

Because TelanganaWEB provides digital products, purchases are generally non-refundable once the digital product has been successfully delivered, downloaded, accessed, or made available to the customer.

However, a refund may be considered in the following circumstances:

  • Payment was successfully deducted but the purchased product was not delivered or access was not provided.
  • The customer accidentally made a duplicate payment for the same product.
  • A technical issue prevents access to the purchased product and the issue cannot reasonably be resolved.
  • The customer has an eligible cancellation request that is approved before digital delivery.
  • A refund is required under applicable law.

4. Refund Request Period

Eligible refund requests should be submitted within 7 days from the date of purchase.

Requests submitted after this period may not be eligible for a refund, except where required by applicable law.

5. Refund Method

Approved refunds will be processed to the original payment method used for the transaction.

For example, if the payment was made through UPI, debit card, credit card, net banking, or another supported payment method, the refund will normally be processed through the applicable payment gateway/payment mechanism to the original payment source.

TelanganaWEB does not normally issue cash refunds or transfer refunds to an unrelated third-party account.

6. Refund Processing Time

Once a refund is approved, TelanganaWEB will initiate the refund within 7 business days.

After the refund has been initiated, the actual time for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, UPI provider, payment gateway, or other payment service provider.

7. Failed Transaction / Payment Deducted but Product Not Received

If the customer’s account has been debited but the purchased product has not been delivered or access has not been provided, the customer should contact TelanganaWEB support.

Please provide:

  • Customer name
  • Registered email address
  • Order/Transaction ID
  • Date of payment
  • Amount paid
  • Payment confirmation or transaction details

We will verify the transaction and make reasonable efforts to provide the purchased product.

If the product cannot reasonably be delivered or access cannot be restored, an eligible refund may be initiated.

8. Duplicate Payments

If a customer is charged more than once for the same product due to a duplicate transaction, the additional eligible payment will be refunded after verification.

Duplicate-payment refund requests should preferably be submitted within 7 days of the transaction.

9. Product Access Issues

If a customer experiences difficulty downloading or accessing a purchased digital product, the customer should contact TelanganaWEB support before requesting a refund.

We will make reasonable efforts to resolve the access or delivery issue and provide access to the purchased product.

10. Refund Approval

All refund requests will be reviewed based on the transaction details and circumstances of the request.

Where a refund is approved, the customer will be informed through the contact details provided during the purchase.

Refunds will be processed according to this policy and applicable laws and regulations.

11. Contact Us

For refund, cancellation, payment, or product-access assistance, please contact:

TelanganaWEB

Legal Entity/Proprietor: Anjaneyulu Naini
Website: TelanganaWeb.com
Email: [email protected]
WhatsApp/Phone: +91-8639883282

We will make reasonable efforts to respond to customer requests as soon as possible.

Note: By purchasing a digital product from TelanganaWEB, the customer acknowledges that the purchased product is a digital product and agrees to the terms of this Refund & Cancellation Policy.